1. Cancellation Policy

You may request the cancellation of services booked through Swasthya Buddy within a specified period, depending on the terms set by the respective service provider or hospital. The specific cancellation period and conditions will be clearly stated during the booking process.

To initiate a cancellation, you must submit your request through the Swasthya Buddy app or website. We recommend checking the specific terms related to the service you have booked to understand the eligibility criteria, deadlines, and any potential cancellation fees that may apply.

Once a cancellation request is submitted, it will be reviewed according to the policies of the respective service provider or hospital. You will be notified via email regarding the status of your request.

2. Refund Policy

Refunds are governed by the cancellation terms set by the respective service provider or hospital. The amount eligible for a refund will depend on the timing of the cancellation and the specific policies in place.

If your cancellation is approved and you are eligible for a refund, the refunded amount will be processed back to the original payment method used at the time of booking. This process may take a few business days, depending on your bank or payment provider.

Swasthya Buddy endeavors to ensure timely processing of refunds, but we cannot be held responsible for delays caused by financial institutions, technical issues, or other factors beyond our control.

3. Non-Refundable Services

Certain services booked through Swasthya Buddy may be non-refundable. These services will be clearly marked as non-refundable during the booking process. Please ensure that you review the terms and conditions of the service provider or hospital before making a booking to avoid any misunderstandings.

Non-refundable services may include, but are not limited to, last-minute bookings, special promotions, or specific treatments where the service provider incurs costs immediately upon booking.

5. Contact Information

Need any help? If you have questions or concerns about cancellations and refunds, please feel free to reach out to us at contact@swasthyabuddy.com. Our customer support team is available to assist you and provide guidance on the cancellation and refund process.